Privacy policy

Last Updated: September 28, 2025

This Privacy Policy (hereinafter referred to as “Policy”) governs:
(i) the manner in which Cleo Dates collects, uses, discloses, and maintains your Contact Information, Non-Personal Information, and Communications obtained when you access, use Cleo Dates’ Website, and/or subscribe to the Online Service(s); and
(ii) the privacy of Your Content.

By accessing or using Cleo Dates’ Website and/or subscribing to the Online Service(s), you agree to comply with and be legally bound by this Policy. Your continued use shall be deemed as acceptance. If you disagree, please stop using the Website and/or Online Service(s).

Cleo Dates may update this Policy from time to time. Changes become effective once integrated on the Website www.cleodates.com. You are encouraged to review the Policy regularly.

Should any Agreement differ, this Policy shall prevail.

Definitions

  • Additions: any feedback, ideas, recommendations, posts, or comments provided by you.
  • Agreement: the legal terms and conditions posted on Cleo Dates’ Website.
  • Communications: all information you provide to Cleo Dates (emails, phone calls, messages).
  • Contact Information: information that identifies you such as name, email, address.
  • Inappropriate Content: unlawful, offensive, defamatory, obscene, or harmful content submitted by you.
  • Non-Personal Information: automatically collected data (IP address, browser, device type, technical usage data).
  • Online Service(s): the services provided through Cleo Dates’ Website.
  • Cleo Dates’ Website: www.cleodates.com and Cleo Dates’ online social media channels.
  • You: the person, firm, or company accessing the Website or using the Online Service(s).
  • Your Content: comments, ratings, reviews, and information you provide on Cleo Dates’ channels.

1. Information We Collect

1.1 Contact Information – collected only if you submit voluntarily (needed for creating an account or placing orders).
1.2 Non-Personal Information – collected automatically (IP, browser, device, technical details).
1.3 Communications & Additions – records of support inquiries, reviews, feedback, etc.

2. Use of Information

  • To process and deliver orders.
  • To inform you of updates, offers, surveys, or service changes.
  • To prevent abuse, fraud, or misuse.
  • To improve the Website and Online Service(s).
  • To personalize ads, content, and user experience.

3. Confidentiality

  • Cleo Dates will keep the confidentiality of Your Contact Information and Communications, and will not authorize the disclosure of such information to a third party unless any of the following events occur:

    • (i) In the event the disclosure is required by law, required by this Policy, or by Cleo Dates’ legal terms and conditions.

    • (ii) In the event a third party fulfills certain functions on behalf of Cleo Dates and such third party needs to know such Contact Information and/or Communications, provided that such third party will be prohibited from using Your Contact Information and/or Communications for any other purpose.

    • (iii) In the event You agree to such disclosure.

    • (iv) In the event Cleo Dates needs to take precautions against liability, or to investigate and defend itself against any third-party claims or allegations.

  • Cleo Dates may share generic aggregated demographic information not linked to any of Your Contact Information with its business partners and trusted affiliates.

  • Cleo Dates reserves the right to disclose the Additions and Your Non-Personal Information to any third party at any time in the interest of Cleo Dates.

4. Security

  • Cleo Dates operates secure data networks protected by industry standard firewall and password protection systems. Cleo Dates’ security is periodically reviewed and enhanced as necessary, and only authorized individuals have access to Your Contact Information and Communications. Cleo Dates takes steps to ensure that Your Contact Information and Communications are treated securely and in accordance with the Policy.
  • Cleo Dates cannot guarantee that Your Contact Information and Communications shall not be subject to any loss, destruction, alteration, or disclosure. When You provide Cleo Dates with Your Contact Information and Communications, You do so at Your own risk. Cleo Dates shall notify You in the event of a material breach of security that would result in unauthorized disclosure of Your Contact Information and/or Communications.
  • You are responsible for the privacy and security of Your account’s password and Your Content. You must take all reasonable steps to protect Your account’s password and Your Content, and to comply with all applicable laws and regulations.
  • You should notify Cleo Dates at contactus@cleosdates.com in case of any breaches. You should also change Your account’s password.
  • Remember, when You use online tools such as Cleo Dates’ forums, community sites, or social networking sites, the content You upload to them will be public. If You don’t want any content that You upload to be seen by the rest of the world, please don’t post it.

5. Transfer of Data Abroad

In the event You are visiting Cleo Dates’ Website from a country other than Egypt, Your communications with Cleo Dates may result in the transfer of information across international boundaries. Furthermore, You acknowledge and agree that in order to best and promptly serve Your requests and/or issues, Cleo Dates’ customer support, including support provided via telephone and chat, are in Egypt. Accordingly, when You originate a call or chat from Your country of residence, the call or chat will be supported by a representative in Egypt, and the information provided will be transferred to Egypt. In any event, Your information will be processed in accordance with this Policy. By visiting Cleo Dates’ Website, calling or chatting with Cleo Dates, You consent to such transfers.

6. Do Not Track Signals

Your browser settings may allow You to automatically transmit a “Do Not Track” signal to websites and online services You may visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, Cleo Dates currently doesn’t alter its practices when Cleo Dates receives a “Do Not Track” signal from a visitor’s browser.

7. Deletion of Account

Upon account deletion, your Contact Information will be removed, except as required by law.

8. Complaints

For inquiries or complaints, contact us:
contactus@cleosdates.com 

9. Privacy of Your Content

Your Content is treated as confidential. Cleo Dates does not share or allow third-party access. However, no system guarantees absolute security.

10. Cookies & Web Beacons

  • Cleo Dates uses cookies to improve browsing, measure usage, support orders, and personalize experience.
  • Session cookies are temporary; persistent cookies remain until deleted.
  • Third-party service providers may use cookies for analytics or ads (non-identifiable).
  • You can block cookies in your browser, but this may affect functionality.
  • Web beacons may be used for analytics to understand visitor interactions.